Business Phone 

Business-Level Features 
Bright House Networks Business Phone service comes with all the features you need for effective business communications. 

Convenience: 

  • Call Forwarding - provides the ability to forward all calls to a specified telephone number 
  • Call Waiting - alerts the user to another incoming call with a special tone 
  • Caller ID and Call Waiting ID - displays the name and telephone number of the calling party, even when another call is in progress
  • Repeat Dialing - allows you to have your last outbound call automatically redialed when your first attempt reaches a busy number by simply pressing *66
  • Call Return - allows you to hear the number of the last incoming call by simply pressing *69
  • Hunt Groups (also known as rollover numbers) - incoming calls can be routed to different extensions automatically, either sequentially or via uniform call distribution 
  • Business Voice Mail (optional feature) - retrieves and saves messages. Multiple Voice Mail Boxes available for multiple users  
  • Speed Dial - allows for 1-digit dialing to frequently dialed numbers 
  • Three Way Call Conferencing and Transfer - allows you to add a third party to a call (Three Way Conferencing) or to transfer the call to another phone (Three Way Call Transfer)
  • Directory Assistance with Call Completion - provides access to 411 directory intormation and call completion by the operator (additional charges apply) 
  • Distribution Lists - enables you to edit or hear an existing list and create a new list 

Privacy:

  • Caller ID Blocking/Unblocking - blocks/restores the delivery of the customer's name and number when a call is placed  
  • Anonymous Call Rejection - blocks unwanted calls from callers who restrict sending caller ID information 

Security:

  • Enhanced 911 - automatically provides business name, telephone number and address to 911 emergency dispatchers 
  • Additional Charges Blocking - blocks various call types that generate additional charges (e.g.,411) 
  • Block Inbound Calls - restricts inbound calls.  Line will allow outbound calls only 
  • Block Outbound Calls - restricts outbound calls. Line will allow inbound calls only 
  • Inbound/Outbound Call Restriction Options - allows a customer to restrict certain types of inbound and/or outbound calls on a per-line basis (e.g., International and 900 calls) 
  • Operator Assistance - provides specialized assistance in placing calls or call interruption in case of emergency (additional charges apply)  
  • Account Codes - allows you to assign codes to charge calls to user projects, departments or other special accounts 

 

UPGRADING TO BUSINESS PHONE:
GETTING STARTED IS EASY AND THE BENEFITS ARE IMMEDIATE.

Keep Your Current
Phone Numbers  

When you switch to Bright House Networks Business Phone service you can retain all of your local and 800 numbers. 

Keep Your Directory Listings

You don't have to change your current yellow pages and other directory listings. 

Keep Your Existing Equipment (in most cases) 

Why spend more? When you move to Business Phone you can continue to use your current phones, fax, credit card and POS equipment, allowing you to upgrade to advanced digital service without additional capital investment. 

Add International and 800 Number Services

If you are not there already Bright House Networks can help grow your business with competitive rates for 800 and International calling service. 

Get the Attention You Deserve

As a Business Phone customer you get a dedicated Bright House Networks Account Executive who is accountable to you. Plus your local Customer Care and technical support team is ready to serve you 24 hours a day, 365 days a year. 

Call As Much As You Want

You get unlimited local and long-distance calling - anywhere in the U.S., Puerto Rico and Canada, so you can save money - and spend time on your business instead of monitoring your phone bill.. 

Enjoy Digital Quality

Delivered over mid-Florida's largest redundant all-fiber network, Business Phone service provides crystal-clear connections for all of your business voice communications.  All calls are carried over the Public Switched Telephone Network (PSTN) so they are never exposed to the limitations of the public Internet. 

Work Confidently, Sleep Easier

Get business-level reliability with Business Phone. Your calls are riding on the finest communication infrastructure in the industry. Plus your service comes with battery backup (up to 8 hours) at your business so you stay connected even if you lose electrical power. 

 

Business Phone

Business Level Reliability
You can be confident in the reliability of your Business Phone service because it's delivered over the largest and most reliable fiber network in mid-Florida, backed by 24/7/365 technical support. This advanced carrier infrastructure assures high-quality, uninterrupted communications for your business. Business Phone also comes with a battery backup (up to 8 hours), so you don't have to worry about losing power. 

Business-Level Service Quality
Delivered over mid-Florida's largest redundant all-fiber network, Bright House Networks Business Phone service provides crystal-clear connections for all of your business voice communications. All calls are carried over the Public Switched Telephone Networks (PSTN) so they are never exposed to the limitations of the public Internet. 

Call Diagram


Business-Level Customer Care 
As a Bright House Networks business customer, you will never be just a number. You will have a local Dedicated Account Executive who will be accountable for your satisfaction. Our field technicians are trained professionals that make your needs their top priority. Our Customer Care Professionals are available 24 hours a day, and not from a call center on the other side of the world. Like the rest of your Bright House Networks team, they are local - they are your neighbors and committed members of your community. 

 

 

  Business Phone

Directory Assistance and Operator Services

Business Phone from Bright House Networks Business Solutions also provides Directory Assistance and Operator Services in both English and Spanish. Charges will apply for these services and will appear as a separate line on your statement.

Directory Assistance/Operator Services

Dial

Rates

Local and national directory assistance

411

$0.99/call with completion

International directory assistance

$9.50/call

Person-to-person calling

0

$15.00/call + $1.40/minute

Station-to-station calling

$7.95/call + $1.40/minute

Third Party-billed Collect calls (calls not billed to Bright House Networks)

Third party rates apply

All other operator assisted calls

$0.50/call


Domestic Long Distance Rates

Plan

Rate

Basic Line 

 

- Calls to 50 States

$0.05/minute

Full Featured Line 

 

- Calls to 50 States

Included

Please note that new International Long Distance calling rates will be effective 10/1/2008. Bright House Networks continues to offer low competitive rates with no monthly recurring charges or hidden fees.

 

For International Calling rates please go to:

 

http://www.brightbiz.com/smb/bizphone/ild.aspx

 

Bundled Pricing

 

 

 12 Months

 24 Months

 36 Months

1Full

 

$56.95

$49.95

$44.95

2Full

 

$113.90

$99.90

$89.90

3Full

 

$170.85

$149.85

$134.85

4Full

 

$227.80

$199.80

$179.80

5Full

 

$284.75

$249.75

$224.75

6Full

 

$341.70

$299.70

$269.70

7Full

 

$398.65

$349.65

$314.65

8Full

 

$455.60

$399.60

$359.60

9Full

 

$512.55

$449.55

$404.55

10Full

 

$569.50

$499.50

$449.50

11Full

 

$626.45

$549.45

$494.45

12Full

 

$683.40

$599.40

$539.40

1Basic

 

$34.95

$29.95

$29.95

2Basic

 

$69.90

$59.90

$59.90

3Basic

 

$104.85

$89.85

$89.85

4Basic

 

$139.80

$119.80

$119.80

5Basic

 

$174.75

$149.75

$149.75

6Basic

 

$209.70

$179.70

$179.70

7Basic

 

$244.65

$209.65

$209.65

8Basic

 

$279.60

$239.60

$239.60

9Basic

 

$314.55

$269.55

$269.55

10Basic

 

$349.50

$299.50

$299.50

11Basic

 

$384.45

$329.45

$329.45

12Basic

 

$419.40

$359.40

$359.40

 

 

 

 

 

Basic Lines

 

$34.95

$29.95

$29.95

Hunting

 

$5.50

$5.50

$5.50

Voice Mail

 

$3.95

$3.95

$3.95

800#'s

 

$9.95

$9.95

$9.95

 

 

 

 

 

Full2M x 512K

 

$30.97

$29.09

$29.00

Full8M x 1M

 

$75.15

$65.75

$55.00

Full15M x 2M

 

$122.15

$112.75

$100.00

Full50M x 5M

 

$225.55

$206.75

$170.00

Basic2M x 512K

 

$32.95

$30.95

$29.95

Basic8M x 1M

 

$79.95

$69.95

$59.95

Basic15M x 2M

 

$129.95

$119.95

$109.95

Basic50M x 5M

 

$239.95

$219.95

$189.95

Virtual Office 8x768

 

$71.41

$67.65

$60.49

Virtual Office 15x2

 

$89.27

$84.57

$75.62

Virtual Office 20x2

 

$93.73

$88.80

$79.40

 

 

 

 

 

1static

 

$5.00

$5.00

$5.00

5static

 

$20.00

$20.00

$20.00

13static

 

$64.95

$64.95

$64.95

29static

 

$89.95

$89.95

$89.95

61static

 

$128.95

$128.95

$128.95

125static

 

$149.95

$149.95

$149.95

 

 

 

 

 

Std Cable TV

 

$35.00

$35.00

$35.00

 

 

 

 

 

UNBUNDLED PRICING – RATES WITHOUT PHONE SERVICE

2M x 512K

 

$32.95

$30.95

$29.95

8M x 1M

 

$79.95

$69.95

$59.95

15M x 2M

 

$129.95

$119.95

$109.95

50M x 5M

 

$239.95

$219.95

$189.95

Virtual Office 8x768

 

$75.96

$71.96

$67.96

Virtual Office 15x2

 

$94.96

$89.96

$84.96

Virtual Office 20x2

 

$99.71

$94.46

$89.21

 

 

 

 

 

Basic Lines

 

$34.95

$29.95

$29.95

Hunting

 

$5.50

$5.50

$5.50

Voice Mail

 

$3.95

$3.95

$3.95

800#'s

 

$9.95

$9.95

$9.95

 

 

 

 

 

1static

 

$5.00

$5.00

$5.00

5static

 

$20.00

$20.00

$20.00

13static

 

$64.95

$64.95

$64.95

29static

 

$89.95

$89.95

$89.95

61static

 

$128.95

$128.95

$128.95

125static

 

$149.95

$149.95

$149.95

 

 

 

 

 

Std Cable TV

 

$35.00

$35.00

$35.00